Terms of Service

These Terms of Service (“Terms”) govern your use of the missed-call recovery service provided by ZVL (“ZVL,” “we,” “us”), a service operated by TCQ AI, LLC. By using the service or exchanging messages through it, you agree to these Terms and to our Privacy Policy. Sections marked “business customers” apply to businesses that subscribe to ZVL.

ZVL helps local businesses respond to calls they miss. When a call is not answered, ZVL can text the caller back (with the caller’s consent), answer forwarded calls with an AI voice assistant if the business turns it on, help book appointments, and hand conversations to the business’s staff.

• Subscription. The ZVL subscription costs $399 per month. Fees are in US dollars and do not include applicable taxes.
• Free trial. New customers get a 14-day free trial of the subscription. We confirm the trial start date with you during onboarding. If you do not cancel before the trial ends, your paid subscription starts when the trial ends.
• Setup fee. A one-time setup fee of $149 is due before onboarding starts. The setup fee is non-refundable once onboarding has started.
• Billing and renewal. The subscription is billed monthly in advance and renews each month until you cancel. If a payment fails, we may suspend the service until it is paid.
• Cancellation and refunds. You can cancel at any time by emailing hello@zvl.ai. Cancellation takes effect at the end of the current billing period, and the service stays active until then. If you cancel during the free trial, you are not charged the monthly fee. Fees already paid are not refunded, including for partial months, except where the law requires otherwise.

Before ZVL can send texts for your business, your business must be registered with the mobile carriers (A2P 10DLC registration). Texting starts only after the carriers approve the registration, which typically takes from a few days to a few weeks. The carriers decide whether to approve, delay, reject, or suspend a registration; ZVL does not control those decisions. You agree to give us accurate business information for the registration.

• Use ZVL only to respond to people who contacted your business, about their inquiry. Do not use it for spam, marketing blasts, or purchased or rented contact lists.
• Do not text people who have not contacted your business or given consent. Follow all laws and rules for calls and texts, including the TCPA, CTIA guidelines, and carrier rules. ZVL stops texts to anyone who replies STOP; do not try to contact them by text another way.
• Do not send unlawful, harassing, deceptive, hateful, or sexually explicit content, and do not use the service for emergency communications.
• Keep your sign-in details secure. You are responsible for activity by your users.

AI features can make mistakes. The AI voice assistant tells callers it is an AI assistant, and the calls it answers are transcribed. AI-drafted replies are suggestions that your staff review before sending. You are responsible for checking conversations and bookings, and for any additional notice to callers that the law where you operate requires.

ZVL does not currently sign Business Associate Agreements; do not use the service to transmit protected health information until a BAA is in place with ZVL.

• Consent. If you call a participating business and the call is not answered, the business may send you one text asking whether you want help by text. You receive further messages about your inquiry only if you reply YES, opt in on our website, or text the business first.
• Not a condition of purchase. Consent to receive text messages is not a condition of any purchase.
• Frequency. Message frequency varies based on your interaction.
• Cost. Message and data rates may apply.
• Opt out. Reply STOP to any message to stop receiving texts. Reply HELP for assistance.
• Carriers. Carriers are not liable for delayed or undelivered messages.

We may suspend or end the service if you breach these Terms, do not pay, put the messaging service at risk (for example, through high complaint or opt-out rates), or if a carrier, provider, or the law requires it. We will give notice when we reasonably can. You can stop using the service at any time by cancelling as described above.

The service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, ZVL is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including undelivered or delayed messages, missed calls, or lost business. ZVL’s total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware.

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above. Continued use of the service constitutes acceptance of the updated Terms.

Questions about these Terms? Email hello@zvl.ai or write to TCQ AI, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713.