Privacy Policy

ZVL (“ZVL,” “we,” “us,” or “our”) is a service operated by TCQ AI, LLC. ZVL helps local businesses follow up on calls they miss: it texts callers back, can answer forwarded calls with an AI voice assistant, and helps book appointments. This policy explains what information we collect, how we use it, and the choices you have. It applies to zvl.ai, app.zvl.ai, and our calling and messaging services.

• Contact information — phone numbers of callers and of the businesses we serve, and names when provided.
• Messages and calls — the content of text messages sent and received through the service, transcripts of calls answered by the AI voice assistant, and related details such as timestamps and call and delivery status.
• Booking details — appointment details when you book through the service.
• Website forms — what you enter on our forms (name, business name, email, phone number, message, and your text-message consent choice), plus a one-way hash of your IP address and your browser’s user agent, used to prevent abuse.
• Business account data — information our business customers provide to set up and run their account, and sign-in details for their users.
• Usage data — basic technical logs needed to operate and secure the service.

• To deliver the service — send and receive text messages and calls on behalf of the business.
• To help qualify and route inquiries and book appointments.
• To respond to requests sent through our website forms.
• To operate, secure, support, and improve the service.
• To comply with legal obligations.

A business can turn on an AI voice assistant that answers calls forwarded to its ZVL number. The assistant tells callers it is an AI assistant and that the call is transcribed. We use the transcript to provide the service — for example, to record what the caller needs, help book an appointment, and show the business what was said. We do not keep audio recordings of these calls.

A business can also turn on AI-drafted replies. Message text is then sent to an AI provider to suggest a reply, and a staff member of the business reviews every suggestion before anything is sent.

When you call a business that uses ZVL and the call is not answered, the business may send you one text message asking whether you want help by text. You receive further messages only if you reply YES. You can also opt in on our website, and if you text a business first, it can reply to your messages.

• Consent to receive text messages is not a condition of any purchase.
• Message frequency varies based on your interaction.
• Message and data rates may apply.
• Reply STOP at any time to opt out; reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We share information only as needed to run the service: with the business you contacted, and with these service providers, which process it on our behalf:

• Twilio and Telnyx — phone carriers that deliver our text messages and calls.
• Cloudflare — website and app hosting, security, and email delivery.
• Neon — database hosting.
• xAI — the AI voice assistant, for businesses that turn it on (call audio and transcripts).
• Anthropic and OpenAI — AI-drafted reply suggestions, for businesses that turn them on (message text).
• Google — calendar booking, for businesses that connect Google Calendar (appointment details).

Other booking tools a business connects receive the appointment details needed to book you. We may disclose information when required by law. As stated above, SMS opt-in data and consent are never shared with third parties.

• Call transcripts — deleted 90 days after the call.
• Raw message and call event data from our phone carriers — deleted after 30 days.
• Consent and opt-out records, including website form submissions — kept as long as required to show consent and meet legal obligations.
• Messages, contact details, and booking records — kept while the business uses ZVL, so it can see its conversation history, unless you ask us to delete them.

We use reasonable administrative and technical safeguards to protect information, though no system is perfectly secure.

You can opt out of text messages at any time by replying STOP. To ask what information we hold about you, or to ask us to delete it, email hello@zvl.ai with the phone number or email address the request is about. We may need to verify the request, and we may involve the business you contacted, because it controls its own customer conversations.

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

Questions about this policy? Email hello@zvl.ai or write to TCQ AI, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713.